Coles Group Limited selected Montreal-based enterprise software provider Coveo Solutions Inc. On Oct. 22, 2026, to deploy AI search and product discovery tools across coles.com.au.

The partnership aims to help digital shoppers navigate Coles’ extensive grocery catalog with greater speed and accuracy. Coveo’s AI-Relevance system evaluates customer intent, context, browsing behavior, and product data to deliver personalized search results and recommendations.

The deployment serves Coles’ nationwide network of over 1,800 retail outlets, backed by more than 115,000 team members and 8,000 suppliers serving millions of shoppers every week.

Coveo’s AI-Relevance technology brings together shopper intent, context, behavioral signals and product data to present each customer with the results and recommendations most relevant to them. For a large, constantly changing grocery range, that means a more intuitive experience for shoppers.

“We’re always looking for ways to make shopping with Coles easier for our customers, and search is an important part of the online experience,” said Ben Levinson, general manager of digital product at Coles. “Coveo demonstrated that its technology will make it easier for customers to find the products they are looking for, and we look forward to continuing to improve the Coles online shopping experience.”

“Helping Australians find their everyday grocery products faster and easier is a great opportunity for Coveo” said Alexander Mahr, managing director, APAC, at Coveo. “We’re proud to support Coles as it creates a smarter, more intuitive online grocery experience for customers across Australia.”

Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally.

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