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Epic launches Connectors to link its AI tools with third-party apps

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Epic launches Connectors to link its AI tools with third-party apps

Epic launched a new capability that lets its artificial intelligence agents access information and perform tasks in third-party applications.

Through "Connectors," developers can connect their apps to Epic's AI tools—patient-facing AI assistant Emmie; clinician AI assistant Art and Penny, the company's revenue cycle and operations AI. Connectors will also work with custom AI that healthcare organizations create in Agent Factory, the company announced Wednesday morning ahead of its Open@Epic conference.

As one example, Epic said a Connector can pull arrival time from an ambulance app so a hospital emergency department can prepare for the patient. A hospitalized patient could ask Emmie for a meal, and Emmie could place the order directly in the hospital’s dietary management app.

"The goal is to take what is sometimes a fragmented experience today, where patients, clinicians and healthcare system staff need to be going between multiple different systems or gathering data from multiple different places and bringing that experience together," Johnston Thayer, vice president of health informatics at Epic, told Fierce Healthcare in an interview. "Similar to other types of integrations in the past, where data needs to flow between systems, this represents capabilities that bring those same types of connections to the AI and agentic space."

Emmie could use a Connector to bring hospital wayfinding instructions to the patient, Thayer noted.



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