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Gupshup launches AI ‘Avatar Agent’ to enable video interactions with customers

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Gupshup launches AI ‘Avatar Agent’ to enable video interactions with customers

Business News Tech AI Gupshup launches AI ‘Avatar Agent’ to enable video interactions with customers

While text and voice agents have made customer interactions available around the clock, video adds a more personal dimension, creating a live presence that helps build trust and comfort as customers work through important decisions, the company said in a statement.

Conversational messaging software provider Gupshup on Wednesday launched Avatar Agent, a self-serve platform that lets businesses create AI agents that interact with customers face to face through video. This comes weeks after the company launched its voice AI platform, adding to its agentic capabilities across messaging, voice and web.While text and voice agents have made customer interactions available around the clock, video adds a more

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