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Samsung confirms faulty update bricked its smart refrigerators, promises an emergency fix

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Samsung confirms faulty update bricked its smart refrigerators, promises an emergency fix

Facepalm: Samsung's Bespoke AI Family Hub refrigerators are equipped with a Google Gemini-powered "AI Vision" feature that can recognize grocery items and suggest recipes based on what's available. Many of these smart fridges stopped working earlier this week following a buggy firmware update.

According to Seoul Shinmun, people across South Korea are reporting that their Samsung smart fridges stopped functioning after installing an over-the-air update through the company's SmartThings app earlier this week.

Following the update, the refrigerators lost power, went offline, and displayed an update-related error message on their built-in touchscreens.

The report cited multiple complaints posted on Samsung's official community forums in South Korea, with many saying they had purchased their fridges just months earlier. Some also reported having to throw away large quantities of food after it began to spoil when their refrigerators lost power. It's unclear how widespread the problem is or whether users in other countries have also been affected.

Users are especially upset that the incident happened during Chuseok, a major Korean autumn harvest festival and three-day national holiday dedicated to giving thanks and honoring ancestors. Millions of South Koreans travel back to their hometowns for Chuseok and stock up on fresh produce to share with friends and family during the holiday.

One disgruntled user lamented that all the food they bought for the festivities had spoiled after their fridge lost power. "Today, I had to throw away 20kg of food. " they asked.



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