INTX was created from decades of firsthand experience with one persistent problem in insurance: operational fragmentation. INTX CEO Rob Lewis brings more than 35 years of experience across insurance, reinsurance, software and capital markets, and has seen significant modernization of individual functions but far less of the operating model that connects them.

According to Lewis, there can be underwriting in one system, policy administration in another and claims and finance somewhere else. Reinsurance can then sit downstream from all of them, even though it directly shapes risk transfer, recoverables, financial performance and capital.

He said, “Each system may do its job well, but the business still spends a tremendous amount of time moving information between them and reconciling what happened, often through manual intervention.”

When INTX began, therefore, the question wasn’t how to build a better policy system. The question was: if you built the operating system for an insurer today, how should it work?

“That led us to build reinsurance into the architecture from the beginning and to bring ceded reinsurance, assumed reinsurance and core insurance operations together on one platform,” explained Lewis. “The goal has always been bigger than making existing processes faster. It’s about removing the fragmentation that made those processes difficult.”

Lewis describes INTX as the (Re)Insurance Operating System. The platform, he remarks, brings together three major operating areas.

INTX Core supports underwriting, policy administration, claims, billing, financial operations, workflow and reporting. Meanwhile, INTX ReinsureConnect manages ceded reinsurance across treaty and facultative business. Lastly, INTX Re supports assumed reinsurance, including treaty administration, claims, premium and loss accounting, capacity and financial operations.

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