A successful subscription platform migration is one where renewals, fulfillment, and billing are never interrupted, and your customers don’t even know something has happened.

A smooth transition is entirely achievable by utilizing the right planning. With WooCommerce Subscriptions, this comes down to choosing the right migration method and checking the details before you go live.

There are 3 main ways to move subscribers into WooCommerce Subscriptions:

While subscriber count matters, focus on how cleanly your existing subscription data fits the new system.

Migrating a subscription and moving its saved payment method are different considerations. You can successfully import the customer, product, billing schedule, and next renewal date, but you’ll need to do a bit more work to set up subscription renewals.

That’s because payment processors don’t hand WooCommerce a customer’s card number. They store cards securely and provide payment tokens that point back to the stored card. WooCommerce Subscriptions requires the right payment token, along with any other gateway-specific payment data, to tell the processor which saved payment method to charge.

When you change gateways, those data reference points won’t automatically follow the subscription to a new payment setup. In some cases, you’ll need to update payment tokens manually or ask subscribers to update their payment method. This depends largely on the payment gateway you use.

Stripe is a good example of what clean payment gateway mapping looks like. WooCommerce Subscriptions uses a Stripe Customer ID and Payment Method ID to connect a subscription to the card Stripe has stored.

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