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Ecommerce Trends: How Best Buy is using AI

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Ecommerce Trends: How Best Buy is using AI

Best Buy is pushing artificial intelligence (AI) into areas of its operations in 2026, and its leadership team has described wider ambitions for how Best Buy will use AI to achieve near-term objectives.

In March, while speaking at the UBS Global Consumer and Retail Conference, Best Buy CEO Corie Barry called AI “a huge enabler of growth,” as well as for “good employee experiences.” At the time, she was addressing AI tools as internal resources for solving team members’ own problems. However, she also outlined how certain use cases will extend to customers as well.

Shoppers-facing AI deployments have since followed, notably with Best Buy opting to leverage OpenAI’s ChatGPT.

Best Buy ranks No. 8 in the Top 1000 Database. The market research tool tracks North America’s largest online retailers by their annual ecommerce sales.

Best Buy is also No. 200 in Digital Commerce 360’s AI Rankings. That set of rankings is available in the Top 1000 Pro with AI Database.

“I had an employee who — literally over the weekend — rewrote and created an agent for all of our employee tools,” Barry said in March.

Barry described this rewritten internal AI agent as responding to text-based input and said that the new version “now scrapes” information for employees to provide improved responses.

’ and it’s populating,” she stated.



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