Shopify's AI agent knowledge base now lives in the admin. Policies and contact details publish by default, and some app users need to re-add their facts.

Shopify has replaced its standalone Knowledge Base app with the now included Merchant Admin knowledge base for AI shopping agents. According to Shopify’s October 26 Changelog, the previous App will no longer be available after January 15, 2027.

Shopify’s Help Center states that the Merchant Admin knowledge base (Sales channels > Agentic > Knowledge base) is used to hold all non product related information an AI agent may need in order to answer customer inquiries regarding a specific store (e.g., Return Policy, Shipping Times, Brand Values). Some of this data (including Store Policies and Contact Info) are automatically published when created.

The knowledge base categorizes information about stores into ten categories (including returns/warranty, payment options, delivery/fulfillment and second hand purchases). The “Additional Facts” category includes any additional information provided by merchants. All of the other categories include information obtained from either a storefront scan, a Shopify admin setting or manual input.

Shopify performs regular storefront scans, which may reveal new information and provide it back to merchants as potential updates for approval/rejection. However, there are some cases when storefront changes are missed during scanning, and a merchant can request a rescan of their store but this could potentially take up to 48 hours.

According to Shopify, each store’s published knowledge base is “publicly available through the Storefront MCP” and therefore can be accessed by AI apps such as the Shop app and third party platforms.

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