Reliance Jio is looking to build its next phase of growth around services that bring more value to customers. Speaking at Jio’s IPO media meet, Akash Ambani said the company’s focus is on improving the everyday lives of its users through affordable, high-quality digital services.

While connectivity remains the foundation of Jio’s business, Ambani outlined how AI-powered voice features, home broadband, television and digital applications can help the company serve consumers better. His remarks offered a look at how Jio plans to build on its network with services that address customer needs.

Ambani described customers as the most important part of Jio’s business and said improving their lives is something he thinks about every day. The company’s mission, he explained, is to connect every Indian home, citizen and enterprise with quality digital services at affordable prices.

For Reliance Jio, the opportunity now is to introduce useful products on top of the connectivity platform it has established. He said the company wants to deliver services that improve customers’ daily lives, with examples ranging from assistance during phone calls to entertainment and applications used at home.

One of the consumer applications Ambani discussed was AI-enabled voice services. He outlined features such as call summarisation, transcription and action lists across 12 Indian languages. These capabilities could help users review conversations and identify tasks discussed during calls.

Ambani said Jio’s network and technology capabilities give it the ability to distribute such services widely. He also spoke about making these capabilities accessible at no additional cost to users, although his remarks did not specify a rollout date, detailed eligibility conditions or commercial availability.

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