As more patients turn to artificial intelligence agents to manage their healthcare, Zocdoc is opening its healthcare access infrastructure to streamline the process.

Beginning Oct. 28, agents can connect patients to care through a variety of channels—including MCP (Model Context Protocol) servers, deep links and more.

Zocdoc Chief Strategy Officer Alex Doyne told Fierce Healthcare AI agents are “becoming a new starting point for patients seeking healthcare.”

Doyne said traffic from AI agents on the platform has “at least doubled roughly every three weeks since July.”

“AI agents can help patients navigate their healthcare options and take action on their behalf, but they're only as reliable as the information and systems they can access,” Doyne said. “By connecting agents to Zocdoc's infrastructure, we can ensure they are booking the right appointments for patients.”

Zocdoc has more than 175 scheduling integrations, with more than 10,000 insurance plans and 200,000 verified providers in its network, according to Doyne.

“Opening that infrastructure to agents means they now have access to a reliable booking experience,” Doyne said.

Doyne added healthcare is “particularly challenging” for AI agents since “so much of the information available online is fragmented, outdated, or inaccurate,” which can have “real consequences for patients who may already be struggling to access care.”

“That's why it's critical that agents have access to reliable provider and insurance information, accurate availability, and infrastructure that ensures the booking is integrated with a provider’s calendar and will hold on the day,” Doyne said.

“We've established a two-way promise that sets clear expectations for Zocdoc and the agents connecting to our infrastructure,” Doyne said.

Source link