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UBS Employees Run 12,700 AI Agents as Bank Automation Accelerates

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UBS Employees Run 12,700 AI Agents as Bank Automation Accelerates

UBS employees are using more than 12,700 personal artificial intelligence agents in their daily activities, the bank said in a press release outlining its third quarter results.

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These AI tools include ones used for software development, which are employed by 18,000 of UBS’s software developers, and the bank’s STAAT tool for financial advisor teams, which has generated more than 30 million insights that in advising clients, according to the release.

UBS has 608 live AI use cases in production, which is 81% more than the bank had a year ago, and it has more than 1,090 applications in development, per the release.

“We remain focused on investing in technology, including AI, as well as our capabilities and talent, to position UBS for the future as we enhance our client experience, further strengthen our infrastructure and increase efficiency,” UBS said in the release.

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The PYMNTS Intelligence report “Financial Services Pulls Ahead in the Enterprise AI Race” found that financial services and insurance firms focus on the back office when deploying AI.

The most adopted AI tasks in the financial services and insurance sector are revenue recognition and accounting close, at 65%; credit risk assessment and scoring, 60%; and sales forecasting and pipeline automation, 60%, according to the report.



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