RegTech firm Shield has appointed Michelle Clark, formerly global head of communications surveillance capability at HSBC, as global communications surveillance expert, as financial institutions prepare for accelerating AI adoption, increasingly complex communications and evolving regulatory expectations.
Clark joins Shield at a pivotal moment as financial institutions define their strategic priorities for 2027. She will help align changing compliance requirements with AI-driven innovation, strengthening Shield’s product strategy and supporting customers in developing more intelligent, proactive and defensible communications risk governance.
Clark brings more than 20 years of global banking experience. Her expertise spans regulatory transformation, communications and trade surveillance, model governance, financial crime controls and the application of emerging technologies to improve compliance.
Throughout her career, Clark has led multinational transformation programmes, built global teams and developed future-state operating models. She has also worked closely with regulators and senior banking executives to translate AI, machine learning and cloud innovation into practical, scalable solutions for highly regulated environments.
“As financial institutions redefine their compliance priorities for 2027 and beyond, the convergence of AI, communications surveillance and risk governance is fundamentally changing what they expect from technology partners,” said Eran Noam, co-founder and chief business officer at Shield.
“Michelle brings something invaluable to Shield: the perspective of someone who has led transformation from inside global financial institutions and understands what it takes to turn innovation into operational reality. Her expertise will help financial institutions get more from our platform and ensure it addresses the real-world challenges compliance organizations face.
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