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Mashreq’s AI Agents Cut Integration Time Up to 70%

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Mashreq’s AI Agents Cut Integration Time Up to 70%

In an early pilot of IBM Bob, Mashreq cut integration design and troubleshooting time by up to 70%, turning two- to three-hour tasks into minutes.

A secure gateway built on Model Context Protocol (MCP) handles about 4,000 AI-agent requests a month across Mashreq’s banking, payments and enterprise systems.

Fifty-three percent of financial institutions call manual-intensive processes their biggest obstacle to real-time payments modernization, PYMNTS Intelligence found.

Every new payment rail, app feature or partner a bank adds has to be wired into the systems already running it. Most of that wiring is still done by hand, and so is the cleanup when a connection breaks.

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Mashreq is handing more of that work to artificial intelligence (AI) agents. In an early pilot of IBM Bob, IBM’s AI software engineering platform, the Dubai-based bank cut the time spent on integration design and troubleshooting by up to 70%, according to a Monday (Oct. 12) announcement from IBM. The press release added that tasks that took two to three hours of manual work now take minutes.

The bank can’t afford to slow down while it makes that shift. Mashreq’s integration platform averages 650 transactions per second across digital channels, payments and enterprise systems. “As we continue to advance our digital-first strategy, we are investing in technologies that help our engineering teams move faster while maintaining the resilience and quality our customers expect,” said Mohamed Abdel Razek , Mashreq’s group head of technology, transformation and information.


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