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CloudEmpower Helps Battle Bank Launch Customer Service Operations with Amazon Connect

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CloudEmpower Helps Battle Bank Launch Customer Service Operations with Amazon Connect

CloudEmpower, a cloud and customer experience services company, announced its work with Battle Bank to rebuild the bank’s Amazon Connect contact center environment, supporting its February 2026 launch and establishing a foundation for continued growth.

CloudEmpower helped us turn our Amazon Connect environment into a platform ready to support our launch and connect with our banking service workflows.”

Battle Bank is a national, direct bank that combines digital banking access with personalized client support. To prepare for launch, the bank needed a contact center that aligned with its current operating requirements, integrated with its Savana Business Exchange (BX) platform, and could scale alongside client demand.

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CloudEmpower assessed Battle Bank’s existing Amazon Connect test environment and completed a comprehensive rebuild in late 2025 and January 2026. The engagement included architecture review, contact flow redesign, routing configuration, integration, and go-live support.
The resulting environment uses Amazon Connect, Amazon Lex, AWS Lambda, and Amazon S3 to support voice interactions, natural language navigation, and configurable business logic. Integration with BX contact attributes for queueing and desktop data, connecting voice service with the bank’s client service workflows.

“Building Battle Bank meant creating a client experience that could grow with us from day one. CloudEmpower helped us turn our Amazon Connect environment into a platform ready to support our launch and connect with our banking service workflows. That foundation gives us the flexibility to expand while keeping personalized service at the center of our approach,” said Vincent Amato, Chief Operations Officer at Battle Bank.


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