CONNECT WITH US
EV & Mobility

EV & Mobility

BYD apologizes to owners, blames supplier coding error for Da Tang wheel rim mix-up

CnEVPost logo

Published on

Add as a preferred source on Google
BYD apologizes to owners, blames supplier coding error for Da Tang wheel rim mix-up

BYD (HKEX: 1211) has apologized for incorrectly installing front and rear wheel rims on some Da Tang EV SUVs, pledging free fixes and restarting the affected vehicles' full-vehicle warranties effective immediately.

Several owners had reported that the BYD flagship SUV's front and rear wheel rims were installed in the wrong positions, drawing widespread attention on Chinese social media.

The Chinese new energy vehicle (NEV) giant said in a statement on Wednesday that its investigation traced the issue to a code entry error by wheel rim subassembly supplier Hubei Boyu Industrial Co Ltd, which led to incorrect installation on some vehicles.

The company said it immediately began inspections and corrected the codes to prevent the issue from recurring in subsequent batches. It also worked with the supplier to introduce visual error prevention systems and other safeguards on the production line.

BYD said dedicated testing showed that the affected vehicles' handling was unaffected and that there were no driving safety risks. The statement did not disclose the number of vehicles or production batches involved.

The company will invite affected owners to local service centers for free vehicle inspections and wheel rim swaps, while providing loaner vehicles or reimbursement for transportation expenses.

"We sincerely apologize for the inconvenience this incident has caused owners," BYD said in the statement, pledging a comprehensive review and continued corrective action with its supplier.

Owners who raised complaints said the Da Tang EV version with 20-inch rims uses different rim and tire widths at the front and rear, but some vehicles had their front and rear rims installed in the wrong positions.


Source link
Related Topics:EV & Mobility

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We TheMorningPulse.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It's possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.