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Why returns are becoming a bigger focus for TikTok Shop and DoorDash

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Why returns are becoming a bigger focus for TikTok Shop and DoorDash

Below is the latest edition of Modern Retail’s Supply Chain Weekly newsletter, which goes out on Mondays at 10 a.m. ET, and dives into all things logistics and supply chain during a tumultuous time for the retail industry. To receive this weekly in your inbox, click here.

More marketplaces and delivery platforms see easy returns as the key to winning more sales.

In September, DoorDash announced that it was adding retail returns to the platform. It’s not the cheapest returns service — customers have to pay a $7.99 return fee — but convenience is the big selling point here. DoorDash will dispatch a driver to pick up the return in as little as 30 minutes, meaning customers don’t have to pack and return the order themselves. The service is currently live in select cities and expected to roll out nationwide in November. 

Continue reading this article on modernretail.co. Sign up for Modern Retail newsletters to get the latest on the shifting dynamics between retail’s old and new guards.



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