Transaction Network Services has added smart routing to its Payment Orchestration platform, targeting businesses that handle unattended and high-volume payments.

The new routing function is aimed at operators in sectors including parking, electric vehicle charging, transport, vending and retail. It directs transactions according to business rules, provider availability and performance signals.

Payment approval rates and processing costs can vary by issuer, acquirer, card type, payment method, transaction channel and geography. For businesses processing large volumes of payments across multiple markets, small shifts in acceptance rates or transaction costs can have a material commercial effect.

The smart routing process runs continuously and is designed to reduce manual oversight. The system assesses each transaction against configurable criteria and routes it along the path that best matches an operator's priorities.

The enhancement sits within the broader Payment Orchestration platform, which is designed to reduce the operational burden of managing payment performance across providers, channels and markets. The platform also supports the company's Android-based unattended terminal range and Bring Your Own App offering.

Alongside routing, the TNSPay Merchant Portal gives businesses visibility into payment performance across providers, channels and locations. It includes AI-assisted insights to help operators identify trends, track approval and decline patterns, and analyse payment data through dashboards, scheduled reports and natural language queries.

Michael Johnson, the Global Managing Director, TNS Payments Market, said that unattended payment settings leave little room to recover lost sales after a failed transaction.

"Every failed transaction in an unattended environment represents lost revenue with no opportunity for recovery," Johnson said.

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