C.H. Robinson has launched new AI agents that perform work across several freight forwarding services including ocean freight, air freight and customs, expanding on the company’s ongoing deployment of AI technology across its logistics segments.
The Eden Prairie, Minn.-based third-party logistics (3PL) provider said its recently unveiled AI agents can price ocean and air cargo, manage ocean freight bookings and handle much of the document work needed to clear U.S. customs.
Previously, C.H. Robinson already had been using AI agents to price quotes in its trucking business across truckload, less-than-truckload (LTL), temperature-controlled, flatbed and hotshot shipments.
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The 3PL first expanded the agentic price quoting technology to ocean freight last year, unveiling agents that could help assist shippers looking to move less-than-container-load (LCL) cargo in the U.S. and Canada.
With the new update, the agents now expand price quoting to customers in Mexico, Europe, Latin America and Oceania. Additionally, price quoting is now available for full-container ocean freight and air cargo. The technology is currently being piloted for customers in China and is expected to go live for customers in Southeast Asia, India, the Middle East and Africa in the fourth quarter.
Price quoting is the most mature part of the new forwarding system, with agents already delivering more than 80,000 quotes for more than 3,600 customers. Quotes that took one day for air and two to three days for ocean now take two to three minutes, the company said.
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