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ASOS admits that “basic personal information” may have been accessed in cyberattack

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ASOS admits that “basic personal information” may have been accessed in cyberattack

ASOS has confirmed that the message received by some customers on the morning of 6 October was an “unauthorised customer notification” and that “basic personal information may have been accessed”. However, it said that it does not believe that payment-card information or passwords have been accessed by the hackers.

Thousands of its mobile app users and customers received a pop-up message purporting to be from hackers, stating that they have “fully compromised the Snowflake instance” and warning ASOS to engage with them or they will leak it.

Snowflake is a data storage company, and the hackers appeared to be threatening to leak ASOS customer data. Snowflake told Sky that the company is investigating the hack. “As soon as we became aware of the notification that is currently being reported, we began an investigation,” a spokesperson said. “At this time, we can report that we have found no compromise of the Snowflake platform. We take customer privacy and security very seriously. The investigation is ongoing and we will provide further updates as soon as more information becomes available.”

Shares in ASOS fell as much as 15% over the course of 6 October following reports of the possible data breach. With some customers complaining about the slowness of ASOS’s response – the company released their first statement about the cyberattack several hours after the reported breach – the attack highlights the importance of having risk management procedures in place to manage the reputational and financial fallout from cyberattacks.

“Millions of people trust notifications from apps on their phones because they are supposed to come directly from the company,” said Charlotte Wilson, head of enterprise for the UK & Ireland at Check Point .


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