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Amazon deploys thousands of smart glasses to delivery drivers

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Amazon deploys thousands of smart glasses to delivery drivers

The glasses provide navigation and drop-off instructions within drivers’ field of view, part of the company’s effort to boost delivery efficiency.

The smart glasses add to Amazon's efforts to use technology to boost efficiency within its sprawling logistics network, including more robotics and artificial intelligence for improved forecasting and delivery mapping.

Hundreds of drivers for more than 300 delivery service partners, or businesses under contract to make deliveries for Amazon, have used the glasses since last year, when Amazon initially revealed the technology. The company, which noted the glasses are optional for drivers, aims to deploy more than 20,000 glasses by the end of next year.

Drivers have provided feedback about the glasses to Amazon, resulting in changes such as moving the glasses' computing hardware and battery into a small controller in the delivery vest.

The glasses are also able to flag potential issues during the delivery process. This includes alerting drivers with a paw-print icon and audio alert when data indicates a pet may be present, or providing a warning when a package is left somewhere that doesn't match the address. Delivery reliability is critical for shippers and carriers, as failed deliveries introduce added expenses and damage customer loyalty in the process, according to third-party logistics provider GoBolt.

The rise of smart glasses has spurred security and data privacy concerns , but Amazon said privacy is a priority for its technology. Images captured by the glasses are automatically anonymized, and faces and license plates are blurred, Amazon noted in the announcement.


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