BitMEX has opened withdrawal access to customers in six jurisdictions previously barred from using the exchange after ending operations this week.

On Sept. 24, the crypto derivatives platform said users in the United States, Canada, Hong Kong SAR, Bermuda, Seychelles and Myanmar can now log in, complete identity verification where required and withdraw funds remaining in their accounts.

Those markets had previously been classified as restricted jurisdictions, preventing customers there from accessing BitMEX trading services. The company has lifted those restrictions solely to facilitate fund recovery following its Sept. 23 shutdown.

The change gives former customers who were locked out because of their location a direct route to assets left on the platform as BitMEX winds down its operations. Users whose accounts were previously blocked on jurisdictional grounds can sign in with their existing credentials, complete know-your-customer checks and submit withdrawal requests.

Customers who still cannot access their accounts have been directed to contact BitMEX support.

The withdrawal-only exemption follows BitMEX’s decision to cease exchange operations at 04:00 UTC on Sept. 23, ending an 11-year run for one of crypto’s best-known derivatives venues. The exchange has continued to operate account and withdrawal infrastructure while urging customers to remove remaining balances.

The policy distinguishes between jurisdictions BitMEX previously restricted for commercial or regulatory reasons and territories still covered by sanctions.

Customers in Cuba, Iran, North Korea and several Russian-occupied regions of Ukraine remain restricted, as do other users covered by applicable sanctions rules.

BitMEX said withdrawals from those accounts remain subject to compliance checks rather than the broader reopening granted to the six previously restricted markets.

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