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WhatsApp to make connections richer, use AI to save time: CEO Kunal Shah

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WhatsApp to make connections richer, use AI to save time: CEO Kunal Shah

WhatsApp will focus on making connections richer, letting users complete tasks such as paying bills within chats and using AI to improve efficiency, while keeping personal messages and calls end-to-end encrypted, CEO Kunal Shah said on Wednesday. Shah, who took charge of the Meta-owned messaging platform in June this year, said he has spent the last few months listening to users and understanding what they wanted from WhatsApp. "...What I heard is simple: help people stay close to those who matter to them, and get more done on WhatsApp. So that's what we'll build," he said in a post on X. He stated that people send over 10 billion voice messages and over 4 billion stickers on WhatsApp every day. "First, we want to make connections richer. Sometimes hearing someone's voice, sending a joke, agreeing on a plan or knowing they're safe is the whole point. As the way people communicate evolves, we will evolve these experiences with them. We'll make voice notes, groups, stickers and video



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