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Some of Samsung’s AI Fridges Became Giant, Cool Bricks After Bad Update

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Some of Samsung’s AI Fridges Became Giant, Cool Bricks After Bad Update

Some of Samsung's Bespoke Smart Fridge products were rendered unusable by a bad update, according to reports.

A SmartThings software update went sour for some owners of Samsung smart fridges in Korea when their devices became unresponsive, as reported by outlets such as ZDNet Korea. Reports found owners complaining about spoiled food due to their refrigerators shutting down and being unable to cool.

Samsung said it’s addressing the problem, but the timing of the bug could not have been worse, happening just days before Thursday’s start of Chuseok, a major Korean fall harvest holiday.

A Samsung community page for its SmartThings products said that the company accidentally sent internal test software to customers on Tuesday, resulting in “abnormal symptoms regarding the power and screen of some customers’ refrigerators.” The post said the company was prioritizing emergency measures through its Samsung Electronics service centers.

Some users on the forum complained that they were not promised service until Sept. 29, after Chuseok, or even into October. “You’re saying you’ll come and check on the food after it’s all rotten?” wrote one (translated from Korean).

Most reports seem to focus on the company’s newer models of the Bespoke AI four-door refrigerator. Since debuting at CES in 2021, Samsung’s Bespoke product line has been pitched as a way to shift home appliances from anonymous metal boxes to customizable, intelligent lifestyle items. So far, there haven’t been any reports of Samsung fridges experiencing this problem outside Korea.


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