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Samsung's disastrous firmware update bricks refrigerators ahead of South Korean holiday

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Samsung's disastrous firmware update bricks refrigerators ahead of South Korean holiday

A “routine” update for a Samsung smart fridge model in South Korea has broken the refrigerators for thousands of users, with the incident happening ahead of a major holiday. According to Seoul Shinmun [machine translated], the company pushed an erroneous update to some customers during testing, which resulted in the refrigerators getting stuck while updating.

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Unfortunately, several customers only found out about the issue hours after the process had started (and, subsequently, gotten stuck). One customer said in a Samsung Members forum that when she arrived at 7 pm, she noticed that the fridge’s auto-open feature refused to work, the light inside it didn’t turn on, and the temperature inside the unit was starting to warm up. She even tried resetting the power to the fridge, to no avail. Another user lamented the same problem, noting that they'd owned the unit for less than a year, while others complained about food spoiling.

Even worse, this happened just a couple of days before a major South Korean holiday. Chuseok, also known as "Korean Thanksgiving," is a three-day mid-autumn harvest festival set from Sept. 24 - 26. The holiday, which lands partially on a weekend, meant that service was going to be delayed. There were multiple reports that technicians couldn’t visit the affected customers until Oct.


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