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Malaysia Airlines says customer data may be affected by Amadeus cybersecurity breach

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Malaysia Airlines says customer data may be affected by Amadeus cybersecurity breach

Malaysia Airlines on Sunday, November 1, said some of its customer information could have been affected by a cybersecurity incident that involves its reservation technology provider Amadeus.

It joins other airlines — Japan Airlines, Cathay Pacific Airway's, South Korea's Asiana Airlines and more — in their recent reports of customer data being compromised in the Amadeus breach.

Malaysia's flag carrier in a statement said the incident may have affected information processed between August 2023 and September 2026. It said it is working with Amadeus as well as relevant parties to probe the incident and assess its impact.

The airline said its IT systems were not breached and there was no evidence of financial information being accessed. It has encouraged customers to remain vigilant against suspicious or unsolicited communications, particularly those requesting personal or financial information.

Amadeus said it had become aware of a vulnerability affecting a travel ​booking display ​environment but ⁠did not respond to a question on how many customers' data ​were affected, news agency Reuters reported.

Recently, Cathay Pacific and Japan Airlines reported that the breach had affected data involving 53,000 bookings and 92,000 customers, respectively.

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