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Google Lets Restaurants Directly Opt Out Of Ordering Providers via @sejournal, @MattGSouthern

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Google Lets Restaurants Directly Opt Out Of Ordering Providers via @sejournal, @MattGSouthern

Restaurants can now turn off specific third-party ordering providers in the Business Profile dashboard instead of waiting on each provider to remove them.

Restaurants can now opt out of specific third-party ordering providers right from their Google Business Profile dashboard, according to a LinkedIn post by Google’s Lisa Landsman. This setting lets restaurants choose which ordering options appear on their profiles in Search and Maps.

Asked in the post’s comments which countries have it, Michael G., a product manager at Google, replied “all.”

Before this, a restaurant could ask to remove a provider from inside Business Profile, but the provider had to process the request. Google’s help page for ordering options gives providers five business days to take the link down.

A screenshot in the LinkedIn post announcing the setting shows a “Manage provider” panel for a placeholder provider, www.provider.com. Under the heading “Show provider to customers,” the panel has separate switches for pickup and delivery, both on in the image.

Landsman, Google’s Head of Industry Engagement & SMB Success, wrote that restaurants can skip sending a request to each delivery platform. If a provider no longer suits a restaurant’s operations or margins, she wrote, “you can turn it off yourself.”

She also made the case for keeping some providers listed, writing that diners tend to order through apps where they already pay for a subscription or have a card saved, so listing those apps can keep those orders from going somewhere else.

According to an archive of Google’s compliance policy for ordering providers made in May, the burden was placed with each ordering provider to provide restaurants a method (such as a removal form or a help/support ticket) to take themselves out of the ordering provider’s feed to Google.


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