Backing up data is one thing. Restoring an entire business after a cyberattack or system failure is another. For cloud-native companies, the challenge is no longer just protecting information but ensuring that critical services can be brought back online quickly, even as AI, automation and increasingly complex infrastructure add new risks.

That question was at the centre of ‘Recovery Is the New Advantage: A Cloud-Native CXO Exchange’, the first roundtable in Commvault's Recovery, Reimagined series, held at TechSparks 2026, YourStory's flagship event.

The discussion brought together Sakthivel Murugan, Head of IT at DevOn; Althaf Kudiyama Kandi, Director of Engineering at Moody’s Analytics; Rajshekhar Sipoy, Director and CTO at BCITS; Shubham Gupta, CTO at Porter; Manu Shivanna, Practice Head, Cyber Security, IT Solutions at Quess Corp; and Alok Kumar, VP (Information Security), CISO and DPO at NiYO Solutions.

Representing Commvault were Arun Shivaprasanna, Senior Presales Engineer, Commvault, and Anirban Ghosh, Senior Account Executive, Commvault. The conversation was moderated by Madanmohan Rao, Research Director at YourStory.

Reliability is no longer just an internal technology concern. For businesses delivering critical services, it increasingly influences customer trust and platform selection.

As enterprise customers move from perpetual software licences to SaaS platforms, their expectations around security, governance and availability increase. They are paying not just for software, but also for the assurance that services will remain available.

Businesses that have prioritized growth over reliability are also having to rethink their approach. Recurring monthly downtime has pushed one company to make reliability a greater priority. 9% by March 2027.

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