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A Court Ruling Killed ‘Click to Cancel.’ NYC Just Brought It Back

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A Court Ruling Killed ‘Click to Cancel.’ NYC Just Brought It Back

A year after an appeals court effectively canceled a nationwide regulation requiring companies to make it easier to get out of subscriptions, New York City has revived it for those who live there.

Announced last week by Mayor Zohran Mamdani, alongside the city’s top tech officer and consumer protection commissioner, the rule says companies must make it as easy to cancel a subscription as it is to sign up. That applies to gym memberships, a cellphone contract or apps that charge a monthly fee. It’s similar in principle to the “click-to-cancel” rules that were proposed in 2024 during the Biden administration but never fully rolled out. NYC’s law was set by an executive order in January and went into effect on Oct. 1.

“No one should need 45 minutes of hold music to stop paying for something they never wanted,” Mamdani said in the announcement. “If a company can take your money with one click, you should be able to get your money back with one click. And now, if they won’t let you cancel, the city is coming for them.”

Part of “coming for them” is a web page where New Yorkers can file a complaint. ” A text box and an option to upload documents, such as screenshots, allow for elaboration on what happened.



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