Watchdog examining whether company carried out adequate risk assessment as required by Online Safety Act
Mark Zuckerberg’s Meta is under investigation for a potential breach of the UK’s digital safety laws after launching a Snapchat-style feature on Instagram.
The UK’s communications watchdog, Ofcom, is investigating whether the $1.9tn (£1.4tn) company infringed the Online Safety Act (OSA) by failing to carry out adequate checks on whether its Instagram Instants product could show illegal content or be accessed by children.
Social media companies are required to carry out risk assessments before making significant changes to their service’s design or operation. Breaching the OSA carries a range of potential actions, from a formal warning to a fine of up to 10% of global revenue.
George Lusty, the director of enforcement at Ofcom, said risk assessments were a vital step in keeping tech platforms safe for users. “You wouldn’t launch a new car without testing it properly, and it’s the same for online services,” he said. “Safety by design must be built in, not bolted on, and today’s investigation shows we’ll take action where we have concerns that providers are failing to comply.”
Instagram’s Instants feature allows users to send images that disappear after viewing. The company said it had conducted a risk analysis of Instants and talked to Ofcom on a number of occasions before launching it. It said the feature carried protections such as blocking forwarding and included all the safeguards under its teen account settings , the default mode for under-18s on Instagram, Facebook and Messenger.
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