Jim Bilsky, SVP and CTO, and Ryan Hooley, VP of Enterprise Architecture and AI, Baptist Health

Baptist Health’s Jim Bilsky and Ryan Hooley explain how log evidence and physician accounts helped five vendors find more seconds to cut from sign-in. Watch below or on YouTube.

When a physician’s badge tap is slow to open Epic on a virtual desktop at Baptist Health in Jacksonville, Fla., the delay can sit in any of five vendors’ products or in the handoffs between them. Each vendor can then point to another. The health system kept working issues with each vendor, and it also put all five companies in one room. At the second of those sessions, its architects brought log-level evidence of the delays, and physicians described what the wait costs them. Jim Bilsky, senior vice president and CTO, and Ryan Hooley, vice president of enterprise architecture and AI, described the approach on a recent episode of the healthsystemCIO Show. Sign-in took about 90 seconds when the work began and 10 to 15 seconds going into the latest joint session. In addition, Hooley said every vendor group left that session with at least two more seconds to cut.

The vendors in the room were Epic, Microsoft, IGEL, ControlUp and Imprivata. All five were needed because each contributes to the total tap-in experience, Bilsky said. The badge reader, the endpoint device and its operating system all have to respond. So do the network, a third-party cloud service such as Microsoft’s, the desktop image and the authentication systems, all before Epic appears on the screen.

Source link