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Ontario Cash-Out Dispute Ends in CAD 200,000 AGCO Penalty

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Ontario Cash-Out Dispute Ends in CAD 200,000 AGCO Penalty

Ontario’s Alcohol and Gaming Commission (AGCO) has penalized Score Media and Gaming, operator of theScore Bet, CAD 200,000 after it failed to honor two cash-out offers accepted by a bettor. The company can request a hearing before the Licence Appeal Tribunal within 15 days, but the case already makes one point clear for anyone following sports or esports betting: a cash-out displayed to a player cannot simply evaporate when they accept it.

The AGCO said the conduct breached Ontario’s player-protection standards. Under Standard 4.07, gaming information must not mislead players by describing outcomes or prizes that cannot actually be achieved; the regulator also stressed that its penalty is separate from any other routes the affected player may have to resolve an individual dispute.

That matters beyond one sportsbook and one parlay. Cash-out controls are part of the player-facing product, not decorative numbers on a screen, and the same basic compliance principle is relevant to anyone tracking regulated wagering platforms, including those offering esports markets. Ontario has also drawn firm lines around betting promotions and operator obligations, as shown by its provincial restrictions on gambling promotions.

The incident began on March 14, 2025, when the bettor placed a CAD 1,000 multi-leg parlay covering NHL, NBA and NCAA basketball games scheduled that day. Correctly predicting every result could have returned more than CAD 1 million. After all but one leg succeeded, theScore offered CAD 380,000 to settle the wager early.

The player accepted, but theScore did not honor the offer, citing changing odds.


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