TL;DR Nest camera users report missing video previews and thumbnails in Android notifications.
The issue affects multiple phones and Nest camera models, though previews still work on some other devices.
Cameras continue recording normally; it’s just the previews that are missing. We’ve reached out to Google for clarification.
Nest camera users are reporting a frustrating bug that’s causing video previews and thumbnails on Android to disappear from notifications. This is leaving users who have gotten in the habit of quickly glancing over their camera feeds through previews with no choice but to open the Google Home app.
For those unaware, Google Home’s camera notifications include a thumbnail or a short video preview to highlight what triggered the alert. This makes it easier to determine whether the alert was triggered by something routine or something that needs more attention via the Google Home app. With previews now missing , users are being forced to default to the latter option.
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