The Arc Raiders support team under developer Embark Studios reportedly used ChatGPT to handle a player's inquiry and, in the process, mistakenly sent them multiple messages seemingly intended for several other players.

Reddit user a1vmp1 claims "Arc Raiders support chat just sent me a BUNCH of other people's messages accidentally" in chats marked by ChatGPT prompt and response exchanges.

"So if you can somehow push your way past the AI chat bots, you end up with a real employee using an AI chat bot. That's how you end up with mistakes like this happening," the player complains.

"Create a short response," says one apparent prompt given to the chatbot. "ChatGPT said: Writing," reads an interim response above the actual support message.

"Ask screenshot of current skill trees," reads another purported prompt. The response seemingly generated based on this prompt reads, in part, "Could you please provide a screenshot of your current skill tree showing your available skill points?"

This pattern repeats several times through the chain message, which seems to contain about 10 separate exchanges.

I've reached out to a1vmp1 for additional details, and to Embark for comment on its ChatGPT use, but have not heard back.

In a Reddit reply, a1vmp1 clarified that they are user 762 in the message chain. The support response to 762, who complained of losing a full loadout of gear "within 20 seconds of spawning because of a game issue," reads:

"We understand your frustration, and we're sorry that these repeated issues have cost you so much time and hard-earned gear.

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