Worldwide Express, part of ShipStation Global with about $5 billion in systemwide revenue and more than 130,000 customers, cut its billing-exception backlog from $15 million to $4 million in six months, freeing about $10 million in cash, according to an AWS case study.
Three agents handle invoice matching, pricing variances and accessorial fees across more than 40 of its less-than-truckload carriers, closing roughly 10,000 exceptions a week with an error rate under 1%, the case study said.
PYMNTS Intelligence found that CFOs at mid-sized U.S. companies automate about 73% of accounts receivable processes and that 90% name integration complexity as the top barrier to automating the rest.
Worldwide Express works with more than 130,000 customers and more than 75 less-than-truckload (LTL) carriers, which fill a trailer with freight from several customers, AWS said in a case study published Oct. 30. Each carrier invoice is checked against the purchase order and the delivery record before the shipment is billed.
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About 14% of those invoices didn’t match, the case study said. The line items were wrong, the price differed from the contracted rate or an unexpected fee appeared, such as a liftgate charge. An outsourced team worked the pile one case at a time by phone and email. By June 2025, the unresolved cases held $15 million in frozen cash flow.
Three artificial intelligence agents built on Amazon Bedrock now work those disputes.
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