Americans are drawing a clear line as banks and payments providers put artificial intelligence (AI) assistants to work: AI can protect their money before it can spend it. According to the 2026 FIS Consumer Pulse Survey, released by FIS® , a global leader in financial services technology, 57% of surveyed U.S. adults said they are comfortable with an AI assistant flagging or freezing a suspicious charge without asking first, while 50% want to approve every transaction an AI assistant makes. FIS conducted the survey in partnership with research firm Kantar.
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The findings give banks and credit unions a clear roadmap for introducing AI. Start with protection, preserve customer control and demonstrate accountability before expanding into more autonomous financial activity.
“The path to AI that moves money starts with AI that protects it,” said Jim Johnson, Co-President of Banking Solutions, FIS. “Consumers are open to innovation on their terms: they want security, control and confidence that someone is accountable when something goes wrong. Banks that build AI around those expectations will earn the trust to do more.”
S. adults surveyed in the 2026 FIS Consumer Pulse Survey are most comfortable with an AI assistant flagging or freezing a suspicious charge (57%) and paying a recurring bill they previously approved (55%). Comfort is lower for sending money to another person or business (47%), opening a new savings account (43%), and applying for a loan or credit card (40%).
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