Alacriti, a leading provider of cloud-based payment technology and money movement solutions, today announced that Seattle Credit Union selected Orbipay Loan Payments to modernize and simplify its borrower payment experience. By consolidating multiple payment vendors into a single cloud-native platform, the solution makes it easier for members to manage their loan payments while helping Seattle Credit Union reduce operational complexity and support its long-term digital strategy.

Seeking to improve the member and employee experience, Seattle Credit Union wanted to replace manual payment processes with a more intuitive digital solution. The credit union’s wish list included the ability to enable payments from external bank accounts, introduce debit card payments, provide members with online access to payoff amounts and payment history, and reduce the need for staff-assisted payment requests.

Read More on Fintech : Global Fintech Interview with Andy Jiang, Head of Product, Slash

Orbipay Loan Payments delivered these capabilities through an API-first platform that seamlessly integrates with existing core and digital banking systems. Members can make payments across multiple payment channels—including ACH and debit cards—along with real-time access to loan information through a single digital experience.

The solution was implemented in just eight weeks, with minimal disruption to day-to-day operations.

“We weren’t looking for another point solution—we wanted a platform that could support where we’re headed as an organization,” said Mylisa Randolph, vice president of support services at Seattle Credit Union.

Source link