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Regional Banks Put AI Into Core Operations as Business Lending Grows

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Regional Banks Put AI Into Core Operations as Business Lending Grows

Commercial lending increased at PNC, U.S. Bancorp, Regions and KeyCorp, while Fifth Third added more new commercial relationships.

PNC, U.S. Bancorp, KeyCorp and Fifth Third discussed AI as an investment in their own operations, including technology development, productivity, onboarding, servicing and credit processes.

Consumer lending was more mixed, while year-over-year deposit comparisons at PNC and Fifth Third were affected by acquisitions.

Third-quarter results from PNC, U.S. Bancorp, Truist, Fifth Third, Regions and KeyCorp show that regional banks are putting artificial intelligence into everyday banking operations, while several report more commercial lending and greater use of business credit.

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PNC CEO Bill Demchak used the bank’s third-quarter earnings call to describe preparations for an “agentic workforce,” including work on data architecture, digitized policies and procedures, access controls and systems that can recognize AI agents as well as employees. PNC has also installed GPUs in its own data centers. Demchak said technology development and maintenance are among the first areas where PNC expects to redesign work around AI.

U.S. Bancorp CEO Gunjan Kedia said AI use cases are expanding as a productivity tool. The bank has developed the ability to move workloads among models as it manages model costs, while taking a more measured approach to customer-facing applications because of privacy and customer-confidence considerations.

KeyCorp identified four areas for its AI work: commercial onboarding and servicing, commercial originations, consumer servicing and software engineering.


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