Provident Bank, a New Jersey-based lender with more than $25bn in assets, has moved its 135 branches onto MANTL for business and retail account opening, bringing its digital and in-person onboarding onto one platform.

The rollout, announced by Alkami Technology, means customers can now open accounts through the same system whether they apply online or visit a branch. More than 800 Provident employees are using MANTL to onboard customers in person, with the bank aiming to reduce the need for staff to switch between separate systems and give them more time to focus on customer relationships.

The platform supports a wide range of products, from minor accounts and individual retirement accounts (IRAs) to more complex products such as personal and business fiduciary accounts, revocable and irrevocable trusts, estate accounts and escrow accounts. Bringing these products onto standardised workflows is designed to give customers and employees a more consistent account opening experience.

Provident also reviewed its existing account opening processes as part of the rollout rather than simply transferring them to new technology. The bank worked with MANTL to streamline workflows, while the two companies built a tailored training environment and ran enablement programmes to support staff adoption.

The deployment was carried out alongside Provident’s conversion to a new core banking system, putting two major technology projects into operation at the same time.

Alkami provides digital sales and service technology to US banks and credit unions, covering onboarding, digital banking, data and marketing capabilities. Its MANTL platform is focused on account opening, helping financial institutions connect digital and branch channels through standardised onboarding workflows.

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