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Northern Trust and Microsoft Frontier Company Collaborate to Transform Client Onboarding Through AI

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Northern Trust and Microsoft Frontier Company Collaborate to Transform Client Onboarding Through AI

Northern Trust and Microsoft announced an expanded collaboration to accelerate AI transformation across Northern Trust, beginning with the deployment of a new AI-powered client onboarding agent for clients on Northern Trust Asset Servicing’s Front Office Solutions platform. Developed jointly by Northern Trust and Microsoft Frontier Company Forward Deployed Engineering (FDE) teams, the agent streamlines one of the most complex aspects of institutional client onboarding: transforming years of data and transaction history into a standardized format ready for use within Northern Trust’s reporting environment. The new capability combines advanced AI with enterprise-grade privacy, security and governance to help deliver a faster, more efficient onboarding experience for clients.

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New client onboarding agent, built with Microsoft Frontier Company forward deployed engineers, reduces onboarding data preparation time by 83 percent, while enhancing efficiency and maintaining strong privacy, security and governance controls.

For Front Office Solutions clients, onboarding can be particularly complex given the breadth and depth of investment data involved. The platform provides performance and analytics for institutional investors, including foundations, endowments, pension schemes and large family offices. Onboarding can require Northern Trust to consolidate large volumes of investment and transaction data from multiple sources to reconstruct performance histories, particularly for alternative assets.

The challenge addressed by the new client onboarding agent reflects a broader industry trend: more than half of asset owners (57%) surveyed by Northern Trust cite consolidating data from multiple, disparate internal and external sources as their biggest challenge.


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