Nestlé is turning to SAP’s AI agents to rank overdue invoices by risk and recommend the next step, as it builds out its 140-country SAP system.
SAP’s assistant uses four agents for collections, covering follow-up emails, dispute resolution, dispute creation and account preparation, but SAP has given no performance figures or release date.
PYMNTS Intelligence found the average surveyed company automates 73% of receivables processes, and 90% of CFOs cite integration as a barrier to going further.
A company the size of Nestlé cannot chase every late invoice at once. Collections teams have limited time, so the order of the calls matters.
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Nestlé is turning to artificial intelligence agents inside its new SAP finance system to prioritize overdue invoices and tell collectors what to do next. Luca Dell’Orletta, Nestlé’s global head of IT innovation and enterprise architecture, said in an SAP Connect announcement Oct. 6 that the company’s SAP S/4HANA transformation across 140 countries is creating a connected digital core with “consistent processes, trusted data and greater visibility across markets and functions.”
He said SAP’s Joule Accounts Receivable Assistant can build on that foundation to automatically prioritize collections work based on risk and business context and recommend the next best action.
The assistant works like a team of specialists, each handling one step of the job, according to SAP’s product page . Four of them handle collections. One prepares account insights so collectors can secure faster payment commitments.
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