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“Multiple Features” Down: Revolut’s App and Cards Stall on a Tuesday Morning

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“Multiple Features” Down: Revolut’s App and Cards Stall on a Tuesday Morning

Revolut confirmed a service disruption on Tuesday 20 October after customers reported problems opening the app and paying by card. Its support said on X that it was experiencing “a service disruption affecting multiple features” and that engineers were working to restore full service.

We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe. We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused.

Downdetector showed a spike around 8 am with more than 1,500 reports, according to City AM. Users in the UK, France and Spain reported disruption, and customers in Romania and Ireland also reported problems. Some users said login attempts returned a “something went wrong” message. Yahoo Finance UK reported that users said their physical cards had also stopped working in stores.

The service status page of the fintech is also showing disruption across services, including sign-ins, card payments, transfers and an array of other services.

Separately, Google Cloud’s status page reported elevated errors and intermittent network failures across multiple services, including Google Kubernetes Engine and Cloud Filestore, in its London region, europe-west2.

The incident began at 23:08 US Pacific time on 19 October (06:08 UTC on 20 October). Google said its engineers were investigating and listed no workaround. The page does not mention Revolut, and Revolut has not named a cause.

Although the reason behind Revolut’s outage remains unknown, the fintech has a partnership with Google Cloud .


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