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KeyBank Introduces New Digital Banking Enhancements to Deliver Personalized Financial Guidance, Simplify Saving and Strengthen Security

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KeyBank Introduces New Digital Banking Enhancements to Deliver Personalized Financial Guidance, Simplify Saving and Strengthen Security

KeyBank (NYSE: KEY) announced the launch of several new digital and mobile banking enhancements designed to deliver personalized financial guidance for clients, make saving easier, and strengthen security. The updates reflect how Americans are increasingly engaging with their finances and seeking tools that offer convenience, clarity and guidance.

According to KeyBank’s 2026 Financial Mobility Pulse Poll, nearly two‑thirds of Americans manage their spending and saving at least weekly. Even higher‑income households are feeling pressure, with 26% of earners making $100,000 or more reporting daily financial trade‑offs—signaling a growing need for accessible, actionable digital support. Enhancements by KeyBank include:

KeyBank is rolling out personalized insights for clients enrolled in online and mobile banking. Offered on a phased basis, the enhancements provide real‑time transaction categorization, spending visibility, and tailored recommendations to help clients better understand and manage their financial behaviors.

“Using digital tools while working with a trusted financial partner can help people navigate uncertainty with greater confidence,” said Jordan Olack, Head of Channel Products at KeyBank. “These enhancements are designed to save clients time, strengthen financial habits, and provide practical insights that support smarter spending and saving decisions.”

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KeyBank clients who had the opportunity to pilot these insights provided the following comments:

Through survey feedback, 83% of KeyBank pilot participants surveyed about these new features described the experience as helpful.

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