As Meta’s Muse reignites fears over artificial intelligence-driven deposit flight, Jamie Dimon on Tuesday said bank customers using AI agents need to understand the risks.

JPMorgan Chase CEO Jamie Dimon cautioned customers Tuesday that if they’re giving artificial intelligence agents access to their bank accounts, they’re owning that decision.

The comments from the CEO of the biggest U.S. bank come just weeks after Meta’s AI assistant Muse debuted, reigniting conversation around AI-cash sorting concerns for lenders.

“You’ve got to make sure customers aren't hurt by it, and so that is of concern,” Dimon said during the bank’s third-quarter earnings call. “You don't want rogue agents, and there could be thousands of them.”

“If people are using them, they should understand the risk,” the CEO said. “There's a liability transfer. They should understand the liability transfer. If data is being misused, they should understand it’s being misused.”

“We have to make sure we protect our customer in the right kind of way. So we’re building tools to do that, too,” Dimon said. “In the meantime, we're not going to allow just any outside agent to come in inside the company because it's too risky for the clients and for JPMorgan.”

Consulting firm McKinsey warned in April that retail banks may face disintermediation of their relationships with customers if AI agents acting on consumers’ behalf move money in pursuit of better rates.

For its part, JPMorgan’s AI-powered Smart Cash tool – which moves customer money between accounts at the New York City-based bank to maximize yield and manage cash flow – is in pilot, CFO Jeremy Barnum said Tuesday.

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