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Your Bank Wants to Plan and Pay for the Trip

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Your Bank Wants to Plan and Pay for the Trip

Emirates NBD launched a free AI travel assistant with Visa and Tripadvisor that anyone can use without a bank account.

Mastercard plans to bring its Lifestyle Navigator AI concierge to MakeMyTrip, and Revolut’s AIR assistant helps U.K. customers with trip budgets.

Among consumers who paid for travel, 26% used credit card installments, PYMNTS Intelligence found, and 13% of U.S. adults would consider a pay-later option for travel recommended by an AI shopping assistant.

Banks have always paid for the trip. Now, they want to help plan it. Most travel decisions get made on travel sites and, more and more, in artificial intelligence (AI) chatbots, before a user takes their card out to pay.

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Banks and card networks now want a place earlier in that journey. On Oct. 5, Dubai-based Emirates NBD launched an AI travel assistant built with Visa and Tripadvisor. The free tool draws on Tripadvisor’s more than 1 billion reviews and 8 million listings to build itineraries around a traveler’s preferences, budget and style. It also surfaces Visa cardholder offers such as hotel discounts and car rental perks. Those offers could shift spending. Seventy percent of consumers changed what they bought after seeing an offer or reward, and 43% switched payment methods to earn one, PYMNTS Intelligence found.

The Emirates NBD assistant runs on the bank’s website and requires no account or login, so people who don’t bank there can use it.


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