Gore Mutual Insurance (“Gore Mutual”) and Guidewire announced the deployment of Guidewire ProNavigator across Gore Mutual’s Claims and Personal Lines underwriting operations. ProNavigator is embedded directly into the company’s core policy and claims applications, giving employees immediate access to relevant underwriting rules, policy guidelines, and internal documentation, without leaving their primary work screen.

Gore Mutual embedded Guidewire ProNavigator in its claims and underwriting apps for faster, more consistent decisions.

Underwriters and claims adjusters spend much of their day interpreting rules, policy guidelines, and internal documentation spread across systems and shared drives. With ProNavigator now built into the applications they already use, that knowledge comes to them instead as a direct answer, at the moment a question comes up, without switching screens or hunting for the right document. The result is better decisions and faster, more consistent service for policyholders and broker partners alike.

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“At the heart of great claims service is making sure our people have the right information at the right time,” said Suzanne Courtlander, Chief Claims Officer, Gore Mutual. “ProNavigator gives our teams faster access to knowledge, greater confidence in decision-making, and more time to focus on what matters most: supporting our customers when they need us most.”

By embedding ProNavigator into daily workflows, Gore Mutual is driving several advancements across its organization:

“Technology investments like ProNavigator are helping us build a simpler, more connected organization that makes it easier for broker partners to do business with us and easier for policyholders to get the support they need,” added Shane Mannion, Chief Information Officer, Gore Mutual.

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