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Full AI autonomy in NBFC lending remains distant as human oversight and risk management take priority: Industry leaders

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Full AI autonomy in NBFC lending remains distant as human oversight and risk management take priority: Industry leaders

Full AI autonomy in NBFC lending remains distant as human oversight and risk management take priority: Industry leaders

NBFCs could automate a larger share of lending operations through generative and agentic AI, but decisions involving credit risk, customer rights and regulatory compliance will continue to require human oversight, Industry leaders said at the ETBFSI NBFC Leaders’ Retreat 2026.

NBFCs could automate 50–80% of business processes over the next few years using artificial intelligence (AI), but fully autonomous lending remains a distant prospect as high-risk decisions require human judgment and accountability, NBFC leaders said at the ETBFSI NBFC Leaders’ Retreat 2026. Dharmvir Singh, CTO, Sammaan Capital, estimated that NBFCs could achieve 50–60% automation across business functions over the next two to three years. Premraj Avasthi, CIO, GIC Housing Finance, offered a more ambitious estimate of 75–80% autonomy, with humans retaining accountability for consequential decisions. Advt

Sudesh Puthran, CTO, CreditAccess Grameen, said decisions such as loan rejections, restructuring, write-offs and legal proceedings should remain subject to human judgment, while document extraction, identity verification and data entry could be automated more extensively. Himanshu Gupta, Co-Founder and Chief AI Officer, WeRize, said the degree of automation should depend on the risk involved. “The automation will be inversely proportional to risk,” he said. AI is improving lending productivity Singh said Sammaan Capital was using AI to process lengthy legal and technical reports, automate document classification and reduce manual workloads. Documents running into around 100 pages could be processed to extract and summarise relevant information, helping evaluators handle larger volumes without a proportionate increase in manpower.


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