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First Internet Bank Bets AI Means More Loans, Not Fewer People

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First Internet Bank Bets AI Means More Loans, Not Fewer People

First Internet Bank cut SBA compliance review times by 87% with Bretton AI agents. Reviews that took eight to 10 hours now take less than an hour.

The bank estimates the technology frees 24,300 employee hours a year across four compliance workflows. CEO David Becker wants the team to use that time to do twice as much business.

Customers Bank used AI in a pilot to close select commercial loans in seven days, against a typical 30 to 60. PYMNTS Intelligence data shows 63% of enterprise leaders cite data quality as a barrier to AI.

First Internet Bank of Indiana has cut compliance review times for Small Business Administration (SBA) loan applicants by 87% using AI agents, according to a case study from artificial intelligence compliance company Bretton AI. Reviews that took eight to 10 hours now take less than an hour. The $6 billion-asset digital bank plans to use the freed capacity to take on more business, not to reduce headcount.

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Across four compliance workflows, the bank saves an estimated 24,300 employee hours a year, Bretton AI said. That equals the annual hours of roughly 12 full-time employees, based on a 2,080-hour work year. The workflows are SBA origination, enhanced due diligence, fraud reviews and periodic customer reviews. The figure measures freed capacity, not payroll savings.

The agents do the research that analysts once did by hand.



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