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BSI Financial Expands Milo, Its AI-Powered Platform for 24/7 Borrower Service

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BSI Financial Expands Milo, Its AI-Powered Platform for 24/7 Borrower Service

BSI Financial Services, a national mortgage fintech platform, announced expanded capabilities for Milo, its AI-powered borrower service platform. Integrated with BSI’s loan servicing system, Milo gives borrowers personalized, around-the-clock assistance specific to their individual loan and account, while helping lenders and investors scale servicing operations.

“Milo is helping us make mortgage servicing more responsive and personalized,” said Gagan Sharma, founder and CEO of BSI Financial Services. “By giving borrowers easier access to the help they need 24/7, we can strengthen borrower relationships and allow servicing professionals to focus on situations that require a human touch.”

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Unlike stand-alone AI tools, Milo was engineered specifically for mortgage servicing and operates within BSI’s integrated servicing platform. It supports both agency and non-agency loans and can be offered as a private-label voice service adapted to a client’s brand.

“Speed and convenience matter, but accuracy, security and oversight matter just as much,” said Anwar Ali, SVP, head of product management at BSI Financial Services. “We’ve integrated Milo directly with our servicing platform so it can provide loan-specific information, while surrounding those interactions with automated monitoring and human review.”

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