Artificial intelligence agents are saving BILL’s teams more than 1,400 hours per month, which is equivalent to about eight full-time employees, BILL CEO and Founder René Lacerte said Thursday (Nov. 5) during the company’s first quarter fiscal year 2027 earnings call.

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“Over the past year, our risk team has built more than 100 AI agents that actively perform work 24/7 across several functions,” Lacerte said of the agents that delivered that time savings at BILL, which provides a financial operations platform for businesses. “These agents complete defined tasks on their own, such as pulling case files, drafting credit assessments or writing model documentation.”

Lacerte zeroed in on BILL’s three agents that work together as a suite called Robin to handle underwriting cases. Robin sends each case to the right underwriter, pulls the customer’s data into a summary and provides a one-click link to make a decision. This replaces the earlier process in which an underwriter had to piece each case together through chat messages, email and separate dashboards.

“As a result, each case and customer wait time now takes about 12 minutes instead of three hours,” Lacerte said. “This means faster, better and more personalized experiences for [small and medium-sized businesses] and more focused team members at BILL.”

Lacerte also said during the call that AI has improved BILL’s product velocity, as the company launch five products during the quarter and built a Visa pilot in four weeks, and that the company’s AI-powered Chat with BILL now handles 45% of customer support conversations.

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