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Banco Azteca Evolves from Automation to Enterprise-Scale Business Orchestration with UiPath

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Banco Azteca Evolves from Automation to Enterprise-Scale Business Orchestration with UiPath

UiPath, Inc., a leader in business orchestration and automation, announced that Banco Azteca, one of Mexico’s largest financial institutions, transformed its automation program using UiPath Maestro™, orchestrating complex, end-to-end business processes across more than 8,800 enterprise processes and more than 300 automations. Using a single, governed operating model, Banco Azteca can coordinate people, AI agents, systems, and third-party partners, improving visibility, governance, and scalability across the bank.

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“Banco Azteca’s journey is a powerful example of how automation has changed,” said Ben Fiechtner, President, Americas & Strategic International Markets, UiPath.

Serving millions of customers, Banco Azteca’s extensive branch and digital banking network supports a scale of operations requiring the coordination of thousands of time-sensitive processes daily across customer service, compliance, fraud prevention, back-office operations, and post-sales support. Since launching its automation journey in 2020 and establishing an internal AI and RPA (robotic process automation) Center of Excellence, the bank has successfully built one of Latin America’s most mature automation programs led by over 20 developers, business analysts, and data scientists. under the executive sponsorship of Manuel Delgado Forey, Chief Operating Officer and Head of Customer Service at Banco Azteca.

As that program matured, Banco Azteca realized further scaling would require more than automating individual tasks. Instead, they focused on growth by orchestrating entire business processes across people, AI, and systems. Using UiPath Maestro, they were able to harness and deploy more than 300 production automations, leveraging AI, and agentic solutions across compliance, fraud prevention, legal, procurement, HR, customer service, social media, and other core business functions.


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